Our Commitments and Policies

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3SixtyDegreeLab

Our Mission
“To Instil Self-Confidence so You become the Best You Can Be”

Our Aim
Excellent Service, Happy Customers

Our Service Commitment

1. Every customer should expect good service.

2. We will only recommend services and products suited to you.

3. We will take the time to explain our services and their prices.

4. We will ensure that you are aware of our latest promotions so that you always get the best deals. Should you find a better promotion (except for promotions limited to specific marketing channels or outlets) for the same service offered by any other 3SixtyDegreeLab outlet, we will match it.

5. We guarantee that there will never be hidden costs. We will inform you of all charges associated with goods and services you have purchased or are considering purchasing.

6. You will make the final buying decision freely, without fear of repercussion.

7. We will make sure your complaint is attended to. If you feel our retail service team members and managers are not adequately addressing your concerns, you can always email admin@3sixtydegreelab.com or call our customer service hotline at 8944 7782 (Mondays to Fridays excluding Public Holidays, 9 am to 6 pm).

Sales, Refund and Service Policy

1. The customer should retain our Official Receipt or Invoice for the duration of the service packages as a proof of purchase.

2. The Official Receipt or Invoice, together with this Sales, Refund and Service Policy, forms the contract for the sale and provision of goods and services. The Official Receipt or Invoice sets out all the goods and services the customer purchased and those given free of charge, along with all the key terms and conditions. We are not bound by representations and promises not indicated on the Official Receipt or Invoice.
   To the extent of any inconsistency between the terms and conditions in the Official Receipt or Invoice and this Policy, the provisions of this Policy shall prevail.

3. As recommended by the Consumer Association of Singapore (CASE), we provide a 5-day cooling off period. The 5-day cooling off period starts on the day of purchase, as indicated on the Official Receipt or Invoice. During the 5-day cooling off period, upon the request of the customer, we will refund unused goods and services or unutilised portion of service packages for any given reason.

4. Subject to the 5-day cooling off period, deposits are not refundable and must be utilised within 6 months of placing the deposit. We reserve the right to forfeit deposits not utilised after 6 months.

5. Service packages are either recorded in number of sessions or in points (value). The validity periods of service packages are set out below. We reserve the right to cancel unused services after the validity periods.

Type of package

• Not more than 5 sessions / Not more than 600 points - Validity period 8 months

• Between 6 to 30 sessions / Between 601 to 3000 points - Validity period 3 years

• More than 30 sessions / More than 3000 points - Validity period 5 years

• None of the above and validity period specified by other provisions - As specified but subject to maximum of 10 years

• None of the above - Validity period 5 years

6. Goods and services included in service packages as free of charge at the time of sale are free of charge on the condition that the customer fully consumes the service package.

7. If a service package consists paid sessions of a service and sessions of the same service that are free of charge, paid sessions will be redeemed for services before free of charge sessions can be redeemed.

8. Where we have approved the refund of an unfinished service package for any reason, the amount of refund is the remaining cash value. The remaining cash value is calculated by deducting from the price of the service package all goods and services redeemed from the service package. The redeemed goods and services shall be calculated at list prices according to our service catalogue, regardless of whether the goods and services were charged at list price, discounted price, or fee of charge at the time of purchase.

9. Service packages are not transferrable. However, the customer may request for a transfer and we may grant a transfer at our discretion. The customer agrees to procure the agreement of the transferee to be subjected to the same terms and conditions.

10. Eyebrow embroidery services are provided by our fully qualified Eyebrow Embroidery Specialists. Specific requests for our Director (Ms Anna Lin) to provide eyebrow embroidery services will attract an additional one-time charge of $100.

11. To guarantee service availability, please make an appointment prior to visiting our retail service outlets. Due to resource limitation, customers who have made an appointment prior to visiting will be given priority. Customers who do not arrive will have their appointments released after 15 minutes.

12. We reserve the right to decline service without giving reason.

13. We reserve the right to open and close retail service outlets and modify services at any of our retail service outlets according to our business plans. The customer agrees that our obligation to provide services may be fulfilled by any 3SixtyDegreeLab outlet or its appointed partner.

14. In no event shall we, our affiliates or any of our directors, employees, contractors or agents be liable to damages, losses and causes of action, whether in contract or tort including negligence, arising from the contract for the sale and provision of goods and services that exceeds three (3) times the usual price (according to our service catalogue) of the goods and services.

15. We reserve the right to amend this Policy without giving reason or notice. However, the latest Policy will always be available to the customer at any of our retail service outlets or our website www.3sixtydegreelab.com

16. Failure to enforce our rights shall not be construed as a waiver of such rights and shall not affect our rights in accordance with this Policy in any way.